1. Product quality commitment
1) All products are new products and comply with current national standards, international standards and industry standards.
2) All products are produced in strict accordance with ISO9001 quality management system.
3) All products are commissioned and tested in strict accordance with current standards.
4) All accompanying documents correspond to the actual situation of the generator set, including certificate of conformity, parameters and performance indicators.
5) All accessories are provided by the original factory.
2. Service commitment
In order to meet the needs of users, the company provides users with pure spare parts, technical consultation, installation guidance, free commissioning, unit transformation and personnel training for a long time. After receiving the quality problems fed back by the user, make a reply within 2 hours or send after-sales service personnel to the site as soon as possible to ensure that the user is not satisfied and the service does not stop.
Service system
1) Pre sales service
According to the customer's information, professional engineers provide users with pre-sales technical consultation and planning supporting guidance, such as unit selection, supporting, machine room design, etc., answer difficult problems encountered by users in the process of use and provide relevant technical guidance;
2) On sale service
Provide professional installation guidance.
Provide relevant documents for customer operation and maintenance. After receiving the notice from the user, our company will immediately send professional technicians to the installation site to guide the installation and commissioning of the unit, and cooperate with the user in the acceptance work.
3) After sales service
a. Provide free computer room design and power distribution design;
b. Free guidance on installation and commissioning;
c. Free technical training and consultation for users' operation and maintenance personnel;
d. Guide maintenance;
e. Establish customer files for end users, track service, regular inspection and lifelong maintenance;
f. The company provides genuine original spare parts all year round, and the maintenance engineer can provide you with technical assistance at any time
remarks:
   1. Warranty period: one year or 1000 hours of cumulative operation (whichever comes first). If the parts are damaged or other faults of the unit are caused by the manufacturer's negligence in assembly or improper selection of design and raw materials, the supplier can be responsible for warranty;
   2. The damage of vulnerable parts and daily used accessories of diesel generator set caused by human operation error and negligent maintenance is not within the scope of warranty. All parts outside the warranty period are provided at cost. Service personnel arrive at the customer's site or repair the unit in the manufacturer's factory until it can be used normally.